Last Updated: June 6, 2025

COMPANY INFORMATION

• Legal Name: HG Aesthetics

• VAT/KVK Number: 90507665 (Netherlands)

• VAT/KVK Number: 648-435-806 (Egypt)

APPLICABILITY

These terms govern

• All purchases via https://hgaesthetics.com/

• Client agreements for aesthetic services

• Use of website/content within Netherlands & EU

ORDERS & PAYMENTS

• Pricing: In EUR (VAT included, per EU Directive 2006/112)

• Payment Methods: iDEAL, Credit Card, PayPal

• Order Confirmation: Binding contract upon payment confirmation

DELIVERY (PRODUCTS)

• Timelines: 1-3 business days (NL), 3-10 days (EU)

• Shipping Partners: DHL, PostNL

• Customs: EU buyers pay no additional fees; non-EU responsible for duties

SERVICES AGREEMENT

For aesthetic treatments :

• Consultation: Mandatory pre-treatment assessment

• Cancellation: 48hr notice or 50% fee

• Aftercare: Compliance required for warranty

RETURNS & REFUNDS

• Unopened Products : 14-day return (EU Consumer Rights
  Directive)

• Opened Products : Non-returnable

• Services : Non-refundable; re-treatment at
  discretion of practitioner

DATA PROTECTION (GDPR COMPLIANT)

• Legal Basis: Art. 6(1)(b) GDPR (contract performance)

• Data Collected: Name, contact details, skin type, treatment history

• Retention: 7 years (medical record requirement)

• Rights: Access, rectification, erasure via [info@hg-aesthetics.com]

INTELLECTUAL PROPERTY

All content (logos, before/after images, training materials) is exclusive property of HG Aesthetics. Unauthorized use violates :

• Dutch Copyright Act (Auteurswet)

• EU Directive 2004/48/EC (IP enforcement)

LIABILITY

• Products : Limited to purchase price (excludes misuse)

• Services : Covered by professional liability insurance

• Force Majeure : Not liable for delays due to events beyond reasonable control

GOVERNING LAW

• Netherlands: Dutch Civil Code (Burgerlijk Wetboek)

• EU Disputes: Resolution via EU ODR Platform (ec.europa.eu/odr)

• Non-EU: Jurisdiction in Amsterdam courts