سياسة الاسترداد

Shipping & Refund Policy

Shipping

Orders are processed within 1–2 business days. Delivery typically takes 3–7 business days depending on your location within Egypt. You'll receive a tracking link by email once your order ships.

Refunds & Returns

We want you to love what you ordered. If you're not satisfied, you can return eligible items within 10 days of delivery for a refund or exchange.

To be eligible for a return:

The item must be unused, unopened, and in its original packaging
You'll need your order number or proof of purchase.

Certain items (e.g., opened skincare, cosmetics, and devices past the warranty inspection period) may not be eligible for hygiene or safety reasons.

To start a return, contact us at HG aesthetics social media with your order number, and we'll walk you through the next steps.

Once your return is received and inspected, we'll notify you of the approval status. Approved refunds are issued to your original payment method within business days.

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 3 days of delivery with a photo of the item, and we'll arrange a replacement or refund at no extra cost to you.

Devices Under Warranty:

Devices purchased from HG Aesthetics are covered by a 2-year warranty against manufacturing defects. This is separate from the standard 10-day return window