HG Aesthetics FAQ
Who we are, where our formulas come from, where to buy HG, and how delivery, payment and returns work.
What is HG Aesthetics?
A beauty brand founded by aesthetics doctor Dr. Hana Gadalla. We make skincare, lip, hair and body care with real fruits and honey from our own farms, plus face tools, beauty devices and satin pillowcases, and we run HG The Clinic.
Who founded HG Aesthetics?
Dr. Hana Gadalla, an aesthetics doctor and our Founder & CEO. She started HG to give her patients doctor-formulated care they could use at home between clinic visits.
Where are HG products formulated?
Our formulas are Dutch-formulated and sold in Egypt. Every formula is reviewed by board-certified dermatologists before it reaches a bottle.
Is HGaesthetics the same as HG Aesthetics?
Yes. HGaesthetics is how our name is written in our web address and on social media (@hgaesthetics.co).
Is HG Aesthetics related to HG cleaning products?
No. HG Aesthetics has no connection to HG International b.v., the Dutch company that makes HG cleaning products.
Are HG products tested on animals?
No. HG products are not tested on animals.
Where can I buy HG Aesthetics?
On hgaesthetics.com, in English and Arabic, with delivery across Egypt, and from our official retailers noon, Amazon.eg, Source Beauty, Bloom Pharmacy and ZYNAH. In Europe, shop at hgaesthetics.eu.
What are HG's best-sellers?
HoneyGlow Ultra Hydrating Moisturizer, HeyHoney Lip Serum, Hyaluronic Acid Hydrating Serum, Hair Bakhoor and Glow Potion dry oil. Our best-selling bundle is the Golden Scent Kit.
Do you deliver everywhere in Egypt?
Yes, to every governorate. Orders are processed within 1–2 business days and delivered in 3–7, with a tracking link by email.
How can I pay?
Cash on delivery, card or mobile wallet at checkout, or in installments with valU.
Can I return my order?
Eligible items can be returned within 10 days of delivery for a refund or exchange if unused, unopened and in their original packaging. Opened skincare and cosmetics can't be returned for hygiene reasons. If an order arrives damaged or wrong, contact us within 3 days with a photo.
Is HG The Clinic part of HG Aesthetics?
Yes. It's our clinic at Clinic 218, Hale Town, Palm Hills, 6th of October City, Giza, offering dental care, aesthetic and skin treatments, nutrition, and psychology and life coaching. Book by phone or WhatsApp on 01096892261.
How do I contact HG?
Email sales@hgaesthetics.com or message us on Instagram at @hgaesthetics.co.